CALENDAR OF APPOINTMENTS

The spa software allows to quickly enter reservations with a single click and considerably reduces the error margin. Indeed, the program itself suggests necessary information to enter the treatment and warns in case of inaccuracies. Appointments can be moved and managed quickly from the planning even in touch screen mode. Through the planning available in Beauty it is possible to manage appointments in a precise and complete way, associating to each reservation: guest, operator, room, type and quantity of necessary resources. The graphical visualization of the daily and weekly agenda allows to quickly identify the available slots and to better manage operators’ schedule. The software allows to fill out the list of daily, weekly or monthly appointments for individual operators.

CUSTOMER PROFILES AND PACKAGES PURCHASED

The software allows to centralize guest profiles and share them with all operators, allowing each one to enrich them and use them according to his own permissions. In this way it is possible to create an identikit of the customer that narrates the story of his purchases and traces a detailed profile. The customer archive is extremely detailed and allows to record all information such as telephone number, e-mail address, specific information regarding lifestyle and physical activity, any reductions and promotions granted, information on treatments carried out and those that still need to be consumed. The spa software optimally manages service packages and subscriptions, in each customer registry there is a list of all current and completed treatment. Every package includes a summary of the treatments performed, the total of those purchased, the down payments made and the balance due. From the customer card it is possible to monitor the list of all current subscriptions and analyze amounts spent.

PROMOTION MANAGEMENT AND LOYALTY CARDS

The software allows to manage numerous types of promotions such as pre-paid cards in terms of value or linked to specific treatments, points accumulation cards, discounts and specific price lists, MxN type offers on both treatments and products and discount coupons in percentage or value. The conditions of each promotion can be set by the operator and are fully configurable, in terms of value, discount, duration and many other variables. The management of regular customers is also available and allows to link specific price lists, manage loyalty cards and price lists according to time slots and week days.

MARKETING INITIATIVES

The software supports management in all marketing and customer loyalty initiatives. It is possible to search among profiles in order to identify target customers for marketing campaigns or special offers according to profitability. The program allows to identify who visits the center in certain time slots or on specific days, who buys which product or who chooses specific type of treatments. With the software, the operator can perform dedicated marketing campaigns, print product labels or send text messages. The software also offers the possibility to send text messages to customers automatically to customers for: appointment reminders, birthday wishes and promotional campaigns.

POINT OF SALE MANAGEMENT

With Beauty, point of sale management, is quick and safe. Indeed, during billing it is possible to manage direct, postponed or prepaid payments, calculate down payments and balances on service packages. The program automatically calculates the customer's price list, any active subscriptions and down payments and allows the operator to quickly issue the document to close the bill. With Beauty you can also manage the direct sale of products using barcode scanners. Moreover, each sale can be linked to a specific operator to manage staff incentive programs. All operations are carried out using a simple and intuitive interface, configurable according to the needs of the center and its users.

NIGHT AUDIT AND BILLING

Each operator who issues bills can create his own partial cashier audit automatically. All sales and cash movements, performed by the individual cashier, are separate from those made by other operators. Amounts can be then modified exclusively by issuing bills or recording movements: thus, improper or dubious manual modifications are avoided. The operations related to the bill and the cashier partial cash are subject to specific permissions and each action performed by the user is recorded in a dedicated report. Beauty allows to carry out a detailed night audit, with the possibility of printing automatically the summary of the receipts by document and payment type.

PRODUCTS AND INVENTORY

The program handles the consumption of products within the individual cabins and the sale of items at the POS. For each treatment it is possible to specify the quantity of items that will be used and obtain automatic stock unload when the treatment is performed from the warehouse of the cabin associated to the appointment. The products can be loaded in the software using a laser reader. It is also possible to automatically import products using the vendor sheets. The beauty salon software manages inventory by calculating both the products sold and those used in the treatments. Within the warehouse the items can be moved in terms of quantity and value, specifying the loading and unloading price. If minimum and maximum stock levels are configured for each item, the software is able to monitor goods levels and highlight any item below safety stock. According to the orders already made, the system automatically advises vendor, re-order amount and generates the document to send as a purchase order.

RESOURCES MANAGEMENT

The program ensures employee and resource optimization. It is possible to specify all the characteristics of each treatment such as: operator type, equipment and machinery required, room and duration. Beauty allows to identify operators and manage their: shifts, overtime, permits and leave. Each operator is associated to the types of treatment for which he is enabled, the number of appointments he can managed simultaneously and the number and type of appointments made. The program is thus able to automatically suggest the best combination.

EVERYTHING UNDER CONTROL

Access to Beauty is allowed only after authentication by the user. Specific permissions and privileges to access the different areas of the software can be assigned to each operator. In order to make changes, cancellations or grant discounts specific authorizations which must be decided and assigned by the manager have to be provided. The program allows to view the list of all the operations performed by each user specifying date and time. It records, for example, the creation of new appointments, withdrawals from the warehouse and bills issued. These functionalities are essential to monitor and control the work of each individual operator, but also to avoid involuntary errors. The program allows to run customize service prints on updated data every day. It is always possible to have available reports on daily business performance which can be processed automatically and sent via email to specific addresses at times chosen by the user.