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PROPERTY MANAGEMENT SOFTWARE
FOR ALL ACCOMODATION FACILITIES

  • Hotels
  • Farm Houses
  • Motels
  • B&B
  • Guest houses
KEEP YOUR HOTEL UNDER CONTROL
A complete and flexible software developed in order to respond to the managerial and control needs of any type of property. Much more than a simple HMS, Welcome allows you to keep under control all hotel operations such as: front office, back office, online reservations, data analysis and revenue management.



Features and Requirement
ONLINE BOOKING ENGINE
Thanks to the integrated online reservation system, guests can check availability and prices online, view rooms descriptions and pictures, request extras, make a reservation, pay in advance or make a down payment in a safe and certified environmentTo ensure a global overview of all bookings the software allows to configure online availability directly from the PMS system. Once the reservation is made and the room number has been assigned, all online requests made by the guest and the relative information will be automatically available on the planning screen.

Try our Booking Engine
CHANNEL MANAGER
Welcome allows to allocate room inventory and publish rates on the main online portals using Smart Booking Manager, an integrated reservation system. You will only need to configure the portals inside the software and the channel manager will synchronize all information automatically. In this way, rates will always be aligned with those available in the software and the same price can be shared on multiple portals in order to maintain the Best Available Rate.
The integration of Online Travel Agencies allows to receive reservations directly within the Hotel Management Software, ensuring considerable time savings and reducing the risk of transcription errors.

List of interfaced portals

FRONT OFFICE


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CHECK OUT


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HOTEL CRM


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FRONT OFFICE

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FRONT OFFICE

The management of the entire reservation process, from the first information request to check out, is handled easily and intuitively by the software through planning screens and charts. Multiple automatic procedures improve and facilitate Front office tasks, considerably reducing the risk of errors. With the CRM, in a few clicks, a detailed quotation based on the guest’s requirements can be prepared and sent via email directly from the PMS.
The hotel software ensures an advanced configuration of credit rules as well as the possibility to record contracts and allotments with travel agencies and companies. Rate management is flexible and intuitive, while the use of offers allows to automatically apply special discounts when specific conditions are met.

CHECK OUT

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CHECK OUT

Welcome can be interfaced with all hardware devices present in the hotel such as: PBX, key cards, Pay TV, and building automation systems. It is possible to give guests access to these services, depending on the type of reservation made or according to special agreements. Doors keys can be generated upon check-in and used to charge services automatically on the room account without the need for manual registration as services used are automatically recorded.
Preparing bills and invoices using the hotel software is extremely easy and flexible. You can create subaccounts, split accounts, manage folios, transfer extras and rates from one room to another or from one guest to another, including individual guests, families or groups.

HOTEL CRM

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HOTEL CRM

The PMS software is a fundamental application for hotel customer relationship and revenue management activities. A complete and detailed customer profile allows to register and handle costumers’ preferences, reason for their stay, companies, agencies, family group and other useful information. Such data can then be extrapolated for marketing campaigns and to send customized email offers using the integrated CRM for hotels.
Knowing your guest, implementing promotional campaigns and anticipating requirements are strategic levers for the hotel’s promotional activities. Costumer preferences and habits are crucial information for any hotel. Welcome provides detailed and complete analysis and multiple statistics that can be customized according to specific needs.

BACK OFFICE


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USERS’ PRIVILEGES


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REVENUE MANAGEMENT


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BACK OFFICE

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BACK OFFICE

Welcome provides essential tools to ensure proper management of all departments, such as service printouts and resource scheduling. The application generates many reports that can be customized and printed such as: guest status, departures, arrivals, in house guests and summary of maintenance operations.
Numerous printable reports on daily production, income, in house guests, occupied rooms, revenue management and payments due are also available in the system. The software optimizes back-office processes such as deferred invoicing, statements and payments.

USERS’ PRIVILEGES

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USERS’ PRIVILEGES

Via an authentication process, Welcome allows to control and restrict accesses to staff that uses the software. Multiple categories to which users are assigned can be created and categories determine the permissions required to access different areas of the application. Each category (reception/front desk, administration, waiters, etc…) can be authorized or not to perform specific functions.
Permissions can be easily assigned, by simply adding or removing flags on the list of operations allowed.

The software records a log in which all operations are stored, including those made on the reservation. The log contains detailed information on the operator, the activity, the date and time.

REVENUE MANAGEMENT

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REVENUE MANAGEMENT

The software provides planning and analytical tools aimed at increasing the hotel’s occupancy levels and optimizing rate strategies to support revenue management activities. By constantly monitoring availability and prices, Welcome allows to maximize the hotel’s revenue and profits. The possibility to divide production into different components (stay, F&B expenses, services, etc.) within each reservation allows to determine the economic value of each room net of the services purchased in a specific time frame, a core figure for RevPAR analysis.

SERVICE MANAGEMENT


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INVENTORY MANAGEMENT


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INTEGRATION


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SERVICE MANAGEMENT

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SERVICE MANAGEMENT

Coordinating the management of extra services offered by the hotel such as parking lots, garages, beaches, tennis courts, bicycles, minibuses and other types of activities available at the hotel, is extremely easy thanks to the graphical representations and tape charts available where all resources are displayed, individually or grouped according to their category.
The booking of a specific service can also be associated to the guest reservation and charged directly to the room bill.

INVENTORY MANAGEMENT

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INVENTORY MANAGEMENT

The software allows to manage inventory centrally or individually for each area of the hotel: bar, restaurant and point of sale. Goods can be immediately deducted from stock when consumed or different types of movements such as stock upload and stocktake can be manually recorded using supplier invoices. The system creates a summary of all the goods in stock and a table with the quantities located in each storeroom, the value of the merchandize and the markup.

INTEGRATION

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INTEGRATION

Managing meeting rooms is simple and easy thanks to graphical charts, agendas and the accurate and efficient management of conferences available in Welcome.
The integration with MENU (our restaurant software) allows to fully manage the hotel’s restaurant and includes the possibility to charge all items consumed to the room bill, share guest profiles and inventory operations.
If the property has a shop, Welcome can also be interface to our retail point of sale application to post on the room bill any purchase made.

REFERENCES
MEZZATORRE RESORT & SPA
5 Star Spa Resort
ISCHIA
VARCA D'ORO GROUP
Beaches, pools, hotel and camping
NAPLES
TERME DI STIGLIANO
Hotel, restaurant and spa in an ancient residence
ROME
RESIDENCE PALAZZO AL VELABRO
Luxury apartments
ROME
RELAIS & CHATEAUX VILLA ABBAZIA
5 Star hotel within an 18°century complex
TREVISO
AHG WARIDI BEACH RESORT E SPA
Suggestive beach resort
ZANZIBAR
GIARDINI POSEIDON TERME
The biggest SPA of the island
ISCHIA
HOTEL SHACKLETON MOUNTAIN AND RESORT
360° experience on Alps
TURIN
THAI SI ROYAL THAI SPA & HOTEL
Exclusive hotel and SPA
TREVISO
VALLE DEL MARTA RESORT
Luxury and romance in the core of nature
VITERBO
BAGLIO CANTELLO
Relax and comfort in the core of nature
TRAPANI
HOTEL HAMBROS IL PARCO
Cozy hotel in a 15° century villa
LUCCA
SA ROCCA
4 Star resort with SPA and swimming-pools
SARDINIA
HOTEL CHALET VALDOTAIN
Panoramic hotel among Alps
AOSTA VALLEY
CALA GRECA BEACH RESORT
Resort near Capo Piccolo
CALABRIA
CONCHIGLIA AZZURRA
Resort, Wellness and SPA
SALENTO
HOTEL ULISSE ISCHIA
Luxury, comfort by the sea
ISCHIA
HOTEL DONNA ROSA
Hotel by the sea
MESSINA, SICILY
HOTEL MILANO & HELVETIA
The ideal hotel for your family holiday
RICCIONE
With Smart Booking Manager:
900,000
reservations
3,000,000
overnight stays
300,000,000 €
of transactions
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