PROPERTY MANAGEMENT SOFTWARE
FOR ALL ACCOMODATION FACILITIES

FRONT OFFICE

The management of the entire reservation process, from the first information request to check out, is handled easily and intuitively by the software through planning screens and charts. Multiple automatic procedures improve and facilitate Front office tasks, considerably reducing the risk of errors. With the CRM, in a few clicks, a detailed quotation based on the guest’s requirements can be prepared and sent via email directly from the PMS.
The hotel software ensures an advanced configuration of credit rules as well as the possibility to record contracts and allotments with travel agencies and companies. Rate management is flexible and intuitive, while the use of offers allows to automatically apply special discounts when specific conditions are met.

CHECK OUT

Welcome can be interfaced with all hardware devices present in the hotel such as: PBX, key cards, Pay TV, and building automation systems. It is possible to give guests access to these services, depending on the type of reservation made or according to special agreements. Doors keys can be generated upon check-in and used to charge services automatically on the room account without the need for manual registration as services used are automatically recorded.
Preparing bills and invoices using the hotel software is extremely easy and flexible. You can create subaccounts, split accounts, manage folios, transfer extras and rates from one room to another or from one guest to another, including individual guests, families or groups.

HOTEL CRM

The PMS software is a fundamental application for hotel customer relationship and revenue management activities. A complete and detailed customer profile allows to register and handle costumers’ preferences, reason for their stay, companies, agencies, family group and other useful information. Such data can then be extrapolated for marketing campaigns and to send customized email offers using the integrated CRM for hotels.
Knowing your guest, implementing promotional campaigns and anticipating requirements are strategic levers for the hotel’s promotional activities. Costumer preferences and habits are crucial information for any hotel. Welcome provides detailed and complete analysis and multiple statistics that can be customized according to specific needs.

BACK OFFICE

Welcome provides essential tools to ensure proper management of all departments, such as service printouts and resource scheduling. The application generates many reports that can be customized and printed such as: guest status, departures, arrivals, in house guests and summary of maintenance operations.
Numerous printable reports on daily production, income, in house guests, occupied rooms, revenue management and payments due are also available in the system. The software optimizes back-office processes such as deferred invoicing, statements and payments.

USERS’ PRIVILEGES

Via an authentication process, Welcome allows to control and restrict accesses to staff that uses the software. Multiple categories to which users are assigned can be created and categories determine the permissions required to access different areas of the application. Each category (reception/front desk, administration, waiters, etc…) can be authorized or not to perform specific functions.
Permissions can be easily assigned, by simply adding or removing flags on the list of operations allowed.

The software records a log in which all operations are stored, including those made on the reservation. The log contains detailed information on the operator, the activity, the date and time.

REVENUE MANAGEMENT

The software provides planning and analytical tools aimed at increasing the hotel’s occupancy levels and optimizing rate strategies to support revenue management activities. By constantly monitoring availability and prices, Welcome allows to maximize the hotel’s revenue and profits. The possibility to divide production into different components (stay, F&B expenses, services, etc.) within each reservation allows to determine the economic value of each room net of the services purchased in a specific time frame, a core figure for RevPAR analysis.

SERVICE MANAGEMENT

Coordinating the management of extra services offered by the hotel such as parking lots, garages, beaches, tennis courts, bicycles, minibuses and other types of activities available at the hotel, is extremely easy thanks to the graphical representations and tape charts available where all resources are displayed, individually or grouped according to their category.
The booking of a specific service can also be associated to the guest reservation and charged directly to the room bill.

INVENTORY MANAGEMENT

The software allows to manage inventory centrally or individually for each area of the hotel: bar, restaurant and point of sale. Goods can be immediately deducted from stock when consumed or different types of movements such as stock upload and stocktake can be manually recorded using supplier invoices. The system creates a summary of all the goods in stock and a table with the quantities located in each storeroom, the value of the merchandize and the markup.

INTEGRATION

Managing meeting rooms is simple and easy thanks to graphical charts, agendas and the accurate and efficient management of conferences available in Welcome.
The integration with MENU (our restaurant software) allows to fully manage the hotel’s restaurant and includes the possibility to charge all items consumed to the room bill, share guest profiles and inventory operations.
If the property has a shop, Welcome can also be interface to our retail point of sale application to post on the room bill any purchase made.